Assessing the Contribution of E-Banking System Reliability on Revenue Collection at Kilimanjaro Christian Medical University College in Tanzania
Thecla Ategeka1, Nyanjige Mayala2, Ladis Komba3
1Thecla Ategeka, Department of Economics and Business Studies, Mwenge Catholic University, Moshi-Tanzania.
2Nyanjige Mayala, Department of Economics and Business Studies, Mwenge Catholic University, Moshi-Tanzania.
3Ladis Komba, Department of Economics and Business Studies, Mwenge Catholic University, Moshi – Tanzania.
Manuscript received on 22 September 2024 | First Revised Manuscript received on 15 October 2024 | Second Revised Manuscript received on 29 April 2025 | Manuscript Accepted on 15 May 2025 | Manuscript published on 30 May 2025 | PP: 53-62 | Volume-5 Issue-1, May 2025 | Retrieval Number: 100.1/ijef.B259904021124 | DOI: 10.54105/ijef.B2599.05010525
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© The Authors. Published by Lattice Science Publication (LSP). This is an open-access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: This research assessed the contribution of e-banking systems’ reliability to revenue collection within higher learning institutions, specifically focusing on Kilimanjaro Christian Medical University College. Anchored in Electronic Payment Theory, the study aimed to assess the reliability, convenience, and accessibility of the e-banking system and their collective contributions to enhancing revenue collection efficiency. A mixed-methods research approach was employed, combining interviews, questionnaires, and documentary reviews. Key stakeholders, including students and finance officers, were engaged to gather comprehensive data. This approach facilitated a detailed analysis of how e-banking systems contribute to revenue collection in the context of higher education. A pilot study involved a selected sample subset and was crucial for identifying potential issues with the survey questionnaire and interview protocols. Notably, the reliability of the data collected during the pilot phase was rigorously assessed using Cronbach’s alpha coefficient test, a statistical measure of internal consistency. The results were promising, with a Cronbach’s alpha coefficient of 0.704, indicating a good level of reliability, affirming the instruments’ ability to measure the variables of interest consistently. Data Analysis involved both descriptive and inferential statistics. Findings indicated high satisfaction with the system’s reliability, particularly its capability to handle high transaction volumes during peak periods and its robust security measures safeguarding user transactions, contributing to revenue collection significantly at p-value < 0.05. The study concluded that the e-banking system’s reliability is crucial in optimising revenue collection processes. It is recommended that regular updates, an enhanced user interface based on feedback, expanded technical support, and continuous improvement in security measures be implemented to maintain and improve system efficiency.
Keywords: E-Banking System, Reliability, Revenue Collection, Contribution.
Scope of the Article: Economics