Assessing the Contribution of E-Banking System Reliability on Revenue Collection at Kilimanjaro Christian Medical University College in Tanzania
Thecla Ategeka1, Nyanjige Mayala2, Ladis Komba3
1Thecla Ategeka, Department of Economics and Business Studies, Mwenge Catholic University, Moshi-Tanzania.
2Nyanjige Mayala, Department of Economics and Business Studies, Mwenge Catholic University, Moshi-Tanzania.
3Ladis Komba, Department of Economics and Business Studies, Mwenge Catholic University, Moshi – Tanzania.
Manuscript received on 22 September 2024 | First Revised Manuscript received on 15 October 2024 | Second Revised Manuscript received on 29 April 2025 | Manuscript Accepted on 15 May 2025 | Manuscript published on 30 May 2025 | PP: 53-62 | Volume-5 Issue-1, May 2025 | Retrieval Number: 100.1/ijef.B259904021124 | DOI: 10.54105/ijef.B2599.05010525
Open Access | Editorial and Publishing Policies | Cite | Zenodo | OJS | Indexing and Abstracting
© The Authors. Published by Lattice Science Publication (LSP). This is an open-access article under the CC-BY-NC-ND license (http://creativecommons.org/licenses/by-nc-nd/4.0/)
Abstract: This research assessed the contribution of e-banking systems reliability on revenue collection within higher learning institutions, with a specific focus on Kilimanjaro Christian Medical University College. Anchored in Electronic Payment Theory, the study aimed to assess the reliability, convenience, and accessibility of the e-banking system and their collective contributions to enhancing revenue collection efficiency. A mixed methods research approach was employed, combining interviews, questionnaires, and documentary reviews. Key stakeholders, including students and finance officers, were engaged to gather comprehensive data. This approach facilitated a detailed analysis of how e-banking systems contribute to revenue collection in the context of higher education. A pilot study involved a selected subset of the sample and was crucial for identifying any potential issues with the survey questionnaire and interview protocols. Notably, the reliability of the data collected during the pilot phase was rigorously assessed using Cronbach’s alpha coefficient test, a statistical measure of internal consistency. The results were promising, with a Cronbach’s alpha coefficient of 0.704, indicating a good level of reliability affirming the instruments’ ability to consistently measure the variables of interest. Data Analysis for involved both descriptive statistics and inferential statistics. Findings indicated a high level of satisfaction with the system’s reliability; particularly the system’s capability to handle high transaction volumes during peak periods and its robust security measures that safeguard user transactions which all contribute to revenue collection significantly at p-value < 0.05. The study concluded that the e-banking system's reliability is crucial in optimizing revenue collection processes. It is recommended that regular updates, enhanced user interface based on feedback, expanded technical support, and continuous improvement in security measures to maintain and enhance system efficiency.
Keywords: E-Banking System, Reliability, Revenue Collection, Contribution.
Scope of the Article: Economics